IT CONSULTING AND SUPPORT
Support services
When problems arise, our team can quickly and efficiently troubleshoot and solve issues with minimal disruption to your operations.
Managed IT Services
We have a dedicated managed IT support desk available around the clock to help you through any problems that arise.
Managed Network IT Security
Keep your organization network and data secure from vulnerabilities, virus and malware variants emerging every day.
The need for new hardware seems to constantly plague IT departments. Servers fail; Clients constantly request new functionality without a clear understanding of the underlying hardware requirements; Leases run out, resulting in replace-or-purchase decisions and new technologies are incompatible with older equipment.
So how do you ensure that amongst all this conflicting data, you are able to make cost effective and suitable decisions?
Masterclass Solutions will help you understand the technology and will engineer a sound hardware blueprint that will prove to be cost effective and will ensure optimal use of your existing infrastructure.
In an ideal world, networking would just work. Your network connection would be fast, reliable and have low latency. In reality however, networking works most of the time; and when it breaks, it often paralyzes an organization.
Although software cannot magically fix a broken network, poorly written networking code can easily make things much worse. If for example, a server is heavily overloaded and takes 45 seconds to respond to each request and your software connects to that server with a 30-second timeout, it contributes to the server’s workload but in essence, never successfully receives any data. In light of these possible challenges, Masterclas Solutions ltd provides the following services:
- Network trending and forecasting
- Network design
- Network planning
- Network build-out
Below are examples of challenges your network could incur and that Masterclass Solutions can sort out for you:
- An overloaded or broken network link which can result in packet loss. If a link loses enough packets, it may be difficult to establish connections across that link resulting in below par performance.
- When a network link becomes saturated, routers on either side of that link buffer the traffic to avoid losing data. This adds additional latency. It is not uncommon to see latency measured in whole seconds over heavily loaded DSL connections.
- Captive networks (often used in hotels, coffee shops, and other public places) may intercept your HTTP requests and provide a login page instead of the expected data.
- Firewalls between the user and the destination may block connections on all but a handful of ports.
- Firewalls that perform network address translation (NAT) may not allow remote servers to connect back to ports on the user’s computer or other devices.
- Third-party firewall software may block your outgoing connection requests for minutes at a time while waiting for the user to grant permission to open the connection.
Masterclass Solutions has partnered with other companies to provide BPO services in Kenya and the East Africa Region which will assist our clients in innovating and streamlining their business processes by offering custom solutions for technology and operations outsourcing.
Our solutions are driven by innovation and aimed at delivering consistent outperformance to our clients. We fully understand the importance of quality work delivered in a timely, reliable and secure manner. To put it simply, our goal is to be the number one business process outsourcing service provider to all our clients. This motivates our team to think outside-the-box and look at your challenges as opportunities.
Masterclass Solutions guarantees:
- Skilled and professional expertise
- Faster ramp-up, launch of new campaigns/processes
- Hands-on experience with all the projects we handle
- Rapid response to market conditions
We currently offer the following BPO Services:
- Data Entry, Data Collation and Clean-up using MS Office tools
- Data Digitization Services with latest market technologies (including content generation)
- Inbound Contact Centre Management – Customer Service & Technical Support
- MSDS or SDS (Material Safety Data Sheets) Data Compilation
- Physical Facility & Setup
We offer a number of on-site computer repair and IT services for small business clients, home office users, and home computer users .Our common on-site computer repair services include:
- On-site PC tech support
- remote login tech support
- Computer hardware installations, diagnostics, repairs, and upgrades
- Preventative maintenance
- System backups & disaster preparedness
- Data recovery and retrieval
- Networking support & installation (including WiFi setup and installation)
- Customized networking & computer systems solutions
- Wireless network security setup
- Wired or wireless peripheral setup and installation (including printers, scanners, faxes,PABX) application
